My most recent experience was in the last week of October 2012. We (my wife and I) were making a big purchase, TV, stereo, expensive speakers and amp. Along with a dishwasher, an expensive dishwasher. It was a big deal for us and felt we would be the better deal at hhgreg since the salesmen needed to know their stuff if they expected to make a sale and pull in a commission. I started at BestBuy but got put on hold, I wasn't dressed in my dockers....had carpenter jeans and boots on so I probably didn't look like a prospect ready to spend 4 to 6 thousand dollars. I was turned off by the BestBuy people and that usually doesn't happen, I've had better than normal experiences with Best Buy and would go back in a heart beat.
I had some special circumstances I was dealing with, on top of that I did not know squat about flat screen tv's, the new amps, blueray players and smart tv's with head blowing speakers etc. So there was an education process that took place and after I figured out what I wanted there was the normal haggling, you know, the price negotiating. We needed a dishwasher so I picked the best.
Here's want I didn't like about pricing process. As all the items were added together, they automatically added their 5 year warranty to everything except the speakers which cost an extra $618 but not the speakers which I think would be the most important thing to insure. Further more I wasn't told of the itemized insurance cost, the invoice was long, I had a migraine and just wanted to make a purchase and go home.
Ok, I ended up spending around $6,000 and they even sneaked in $80 for delivery. But here's the real kicker. HHGregg only ships 3 items per trip. Each additional item to ship costs you another $80.....what's up with that! I mean, if I buy a whole set up can't everything be delivered at once.....is that too hard to ask? So I had to pay for delivery of 3 items and come back 2 or 3 times to pick up the rest of my items myself. Something wrong with that picture.
Now in the interest of full disclosure, I had a killer migraine when I was trying to get this deal put together. There were 2 salesmen, Mike and Brian. Both were salesmen to the core, but both were very helpful in putting everything together and seemed like genuinely good guys, well versed in their product knowledge, so far Brian has really gone out of his way to satisfy my needs in this purchase. I will suggest, pay close attention to the itemized bill to avoid any extra surprises, have them explain each item line by line.
I do have one big complaint.
I picked a superduty top of the line dishwasher and that's what I paid for and that's what was on my invoice. The dishwasher was delivered and I installed it (have installed 100's). It didn't work. The latch was broken and it was late Saturday night. I went online to see if I might have done something wrong. You do know that you need to be a computer programer to run your refrigerator, stove and dishwasher these days...don't you :)
Well while I was looking for my dishwasher model online I noticed that the model I purchased was switched to another cheaper model and that's what was delivered!
I don't understand how they could have gotten switched. I wasn't told they would be switched, the price of the cheaper one is substantial and is not the top of the line.
I'm upset as I write this because it looks as though the switch was intentional and I don't see how it couldn't be intential. So I spent better than 3 hours trying to get the wrong dishwasher to work and it was broke on top of that.....it even had water in it which makes me think it was already used and returned. Now I have to take it out, go and dick around with these guys a hhgregg for an explaination, hopefulll get a new one and install a new one..... if they replace it. And....if they don't replace it, I'll refund the entire order.
There's an old adage, "Treat your customers as you'd like to be treated".
Now, all this could be an honest mistake.
If it is, I will comment here and give hhgregg of Crystal Lake the praise they deserve. However, if I end up getting screwed..... you can bet you'll know about it.
Remember, I bought from these guys because they are local. Let's keep our money local....lets help the local businesses that treat us right. These guys need our help in a tough economical environment and they make our commmunity better.
I have faith that Mike and Brian at HHGreGG will make this right, either way, I'll find out tomorrow.
So stay tuned and see if hhgregg in Crystal Lake is someplace you might want to spend your hard earned dollars!
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